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WATERLOO MEDICAL COSMETICS
COVID POLICY

Company Policies

CANCELLATION POLICY:

For all medical or deposit appointments we require 48 hours notice for cancellation. Failure to do so will require a missed appointment fee of $50 per half hour. 

Any changes to Aesthetic appointments (cancelling or rescheduling) with less than 24 hours notice will result in a charge of 50% of the cost of service.

 

No-show appointments will be charged 100% of the service(s) booked. You can not rebook a treatment until this is paid. 

Confirmation is required via, auto text, email, or phone, if we cannot reach you and you have not confirmed your appointment, we reserve the right to remove services from the schedule. 

Please ensure all online contact registration information given is correct. Frequent appointment changes with less than the required notice may require account balances to be paid along with a 25% deposit prior to booking the next service.

We appreciate your understanding and are looking forward to helping your skins needs. 

Product -Refund or Exchange Policy

Thank you for purchasing product and trusting our professionals to suggest the right products for your skin.  With decades of training and an immense understanding of the skin, we only bring in the best product that is backed by science. All of our products focus on achieving results and building the skin barrier safely.

 

We understand that on occasion reactions can occur,  however they are extremely rare. Please follow instructions on how and when to use the product.

  • In order to be eligible for a refund  product can be returned within 30 days of receiving them. 

  • Reasons for return are if a reaction has occurred. *Empty jars or bottles will not be accepted as a return item.

The money will be refunded to the original form of payment you used during the purchase of your product. For credit card payments it may take up to 5-10 business days to see the refund on your account.  

If you have any questions please contact our guest service team. Info@waterloomedicalcosmetics.com

 

Health and Safety

  • We will not open unless we are confident we can keep our staff and clients safe, however, we reserve the right to shut down our services in the interest of safety as we have in the past.

  • We will only serve our clients as permitted by the College of Nurses and the College of Physicians and Surgeons of Ontario

PLEASE RESCHEDULE YOUR APPOINTMENT IF YOU HAVE:

  • Fever

  • New or worsening cough

  • Shortness of breath

  • Sore throat or difficulty swallowing

  • Loss of sense of taste or smell

  • Chills

  • Headaches

  • Unexplained fatigue/malaise/muscle aches

  • Nausea/vomiting, diarrhea, abdominal pain

  • Pink eye (conjunctivitis)

  • Runny nose/nasal congestion without other known cause

  • Please use the hand sanitizer on the way into the clinic

  • Our clinicians will assist in disinfecting any points of contact on the way into the clinic.

  • The nurse will return to the room to disinfect it prior to the next client

STAY SAFE!

Dr Michalski and WMC Team

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